Krent (PropTech Startup)
|Business Development & Operations Lead (Reporting to CEO)
Lagos, Lagos, Nigeria
Summary
Led comprehensive operational stabilization and growth system structuring for a PropTech startup, enabling the transition from reactive execution to scalable operations across sales, marketing, and customer experience.
Highlights
Conducted a full internal business audit across marketing, sales, customer success, and operations within the first month, identifying major revenue leakages and inefficient workflows.
Documented and translated the founder's informal operational knowledge into structured internal strategy and working documentation, enhancing team-wide clarity and consistency.
Designed and implemented new operational workflows and a CRM system, centralizing lead management and client tracking to improve coordination across teams.
Introduced structured lead-handling processes that significantly improved response times and conversion visibility, fostering greater follow-up discipline.
Rebuilt the sales structure by recruiting and onboarding a new specialist sales team (3 hires), aligning talent with revenue goals and improving execution capacity.